Other services
There are few enterprises which can, with organization of ICT support, because of its complexity, variability and the speed of reaction to changes in business processes, count that all of its human resources for successful ICT support are situated directly in the organizational structure of the business process. Also, with defining the internal base of human resources, it is important to be cautious of the level of use of individual specialized profiles which are often richly rewarded, as to not jeopardize the economic efficiency of business subjects.
Level 1 – remote ICT support
- Monitoring
- Administration
- End-user support
- Demonstrations of ICT configurations in practice
- Training
Level 2 – On-site ICT support
- Monitoring
- Administration
- End-user support
- Demonstrations of ICT configurations in practice
- Training
Level 3 – Outsourcing
- of ICT equipment
- Suggestions of organizations, necessary profiles and jobs for carrying out ICT support
- of Capacity of ICT equipment
- of time of use of ICT equipment
- of experts for occasional use